Bad Debt Protection Administrator

Bad Debt Protection Administrator – Manchester: £25,500-£27,850pa plus Performance Bonus & Benefits

Bibby Financial Services are growing, and we’re looking for a Bad Debt Protection Administrator to join our Manchester Team. The Bad Debt Protection Administrator will work alongside the other members of the Bad Debt Protection (BDP) and Debtor Risk Analyst (DRA) teams to support the business in achieving its targets and maintain compliance with its Trade Credit Insurance Policy. You will provide all aspects of administration responsibilities for the BDP function, and you will be the main day-to-day contact regarding BDP to your colleagues across Ops, Risk and Sales, delivering excellent customer service to New Business teams and the Business Centres, as well as assisting with any queries. You will ensure that risk is controlled to the standard agreed by the company and that all policy reporting requirements are actioned by required deadlines.

At Bibby Financial Services (BFS), we’ve been helping small and medium-sized businesses thrive and grow since 1982. Working across 9 countries, we provide the funding and support that give our clients the confidence to take their next step, whether that’s expanding, innovating or breaking into new markets. We’re proud to be part of Bibby Line Group, a long-standing family business and one of the UK’s oldest independent companies

What you’ll be doing

• Managing and maintaining bad debt protection records and documentation
• Liaising with customers, internal departments and external partners
• Investigating account queries and resolving issues efficiently
• Monitoring outstanding balances and supporting recovery processes
• Processing claims, updates and account changes accurately
• Producing reports and maintaining system data
• Ensuring processes are compliant and completed to agreed standards
• Identifying improvements that make systems and ways of working even better

Who are we looking for?

• Demonstrable administrative and organisational skills
• Good attention to detail and accuracy
• Confidence using systems, spreadsheets and databases
• Strong communication skills
• A professional and customer-focused approach
• The ability to prioritise and manage workloads
• Problem-solving skills and a proactive mindset
• Experience in finance, credit control, administration or customer service

What you’ll get in return:

• 25 days’ holiday plus bank holidays, increasing with service, with buy/sell options
• Performance Bonus
• Private healthcare for you and your family
• Company pension scheme
• Flexible benefits (gym membership, tech, health assessments and more)
• Access to an online wellbeing centre
• Discounts with a wide range of retailers
• Plus, much more!

There’s no place quite like BFS and we’re proud of that. And it’s all down to you - you make us the people with which every ambitious business loves to work which is highlighted through our values: We partner with customers for long term success, We redefine what’s possible, We deliver what matters, when it matters and We support each other to be our best.

If you would like to join us, please click ‘apply’ today to be considered as our Bad Debt Protection Administrator vacancy – we would love to hear from you!

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the Recruitment process.