Customer Strategy and Enterprise Architect

Customer Strategy and Enterprise Architect
£90-100K + car allowance + performance bonus
London Flexible | Hybrid working with frequent travel to Banbury required

This is not a role for maintaining architecture. It’s a role for defining it.

BFS is entering a new phase of transformation and we’re looking for you to set the strategic blueprint that guides how the business evolves.

Growth only works if the business can scale and this role exists to make sure it does.

You’ll take a strategic view of how BFS operates today and design how it needs to evolve to support scalable, customer-centric growth. From customer journeys to operating models, you’ll define the blueprint that enables the next phase of the business.

This is architecture with teeth.

The role

BFS is entering Transformation 5.0. A major, business-wide shift in how we serve customers, scale operations and deliver value.

To do that well, we need a clear, joined-up view of:

• Who our customers are
• How they experience BFS today
• How those journeys should work in the future
• And what needs to change across people, process, technology and operating model to get there

This role exists to own that thinking and turn it into something real. You won’t be stepping into a fully formed enterprise architecture function you’ll be building it, and you’ll do it hands-on.

What you’ll be doing

Act as the strategic integrator across BFS’s transformation agenda.

You’ll:

• Define and own the future-state customer vision for BFS
• Map current-state journeys and business capabilities, identifying gaps and constraints
• Design future customer journeys, processes and operating models
• Build and embed business architecture capability across the organisation
• Establish and govern the use of business mapping and architecture tools 
• Enable teams to use these tools effectively, not just comply with them
• Align teams across value streams, identifying where common frameworks, processes and ways of working should exist
• Work closely with the Lead Technical Architect to ensure business and technology architecture evolve together
• Facilitate workshops that bring business and technical teams into alignment
• Act as a design authority, ensuring transformation initiatives align to the agreed enterprise blueprint

What you’ll bring

This role will suit someone who enjoys ambiguity, ownership and building things from scratch.

You’ll bring:

• Strong strategic thinking, with the ability to see how the business operates today and how it must evolve
• Proven experience in enterprise architecture, customer strategy or large-scale transformation
• Hands-on capability with BPM, TOGAF and business architecture techniques
• Confidence working across multiple teams, value streams and priorities
• The ability to align diverse stakeholders around a single, coherent vision
• A “doer” mindset, comfortable moving between strategy, design and delivery

Experience in regulated or financial services environments is helpful, but not essential if you bring the right mindset and capability.

The good stuff

• £90-100K salary + Car allowance (£7,192.50) + performance bonus (up to 30%)
• You get a blank canvas and the mandate to shape the role yourself
• You’ll define the customer and enterprise blueprint that guides BFS for years to come
• You’ll work on real digital and technology-led transformation, not theoretical models
• You’ll have the chance to build something from the ground up and see it land
• You’ll do it in a business that is genuinely bought into change, not just talking about it
• Private healthcare for you and your family
• Company pension scheme
• Flexible benefits (gym membership, tech, health assessments and more)
• Access to an online wellbeing centre
• Discounts with a wide range of retailers
• 25 days’ holiday plus bank holidays, increasing with service, with buy/sell options
• Electric Vehicle / Plug-in Hybrid Vehicle scheme

About Bibby Financial Services

We’re a global organisation operating in nine countries, supporting over 9,000 SMEs worldwide. Following the completion of a £1bn securitisation deal, we’re increasing our lending to UK businesses at a time when support really matters and this role plays a vital part in making that happen.

This is a role you can truly make your own and leave a lasting legacy.

If you’re excited by the idea of defining the customer vision, building enterprise architecture capability and shaping how an organisation evolves at scale, apply before 23rd March 2026, we’d love to talk.

Everyone will receive a response.

Bibby Financial Services is committed to creating an inclusive workplace. If you require any adjustments during the recruitment process, please let us know.